Privacy policy

Privacy Policy

1. General

Protecting the privacy and confidentiality of our Customers is important to ZELQIX. This Privacy Policy explains how ZELQIX collects, uses, stores, shares, and protects personal information provided by Users and Customers through this website.

By using this website, creating an account, subscribing to marketing communications, contacting us, or placing an order, you agree to the practices described in this Privacy Policy.

2. Information We Collect

As part of browsing the website, placing an order, contacting customer service, joining a mailing list, or using website features, we may collect personal information such as:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details
  • Payment confirmation details, without storing full credit card information on our servers
  • Customer service communications
  • IP address, device information, browser type, cookies, and website usage data
  • Marketing preferences and consent status

3. How We Use Personal Information

ZELQIX may use personal information for the following purposes:

  • Processing, confirming, and delivering orders
  • Providing customer support
  • Managing returns, exchanges, cancellations, and refunds
  • Sending order updates, shipping notifications, and service messages
  • Improving the website, products, services, and customer experience
  • Preventing fraud, abuse, unauthorized activity, or security incidents
  • Sending marketing messages, promotions, newsletters, and product updates, where the Customer has provided consent or where permitted by applicable law
  • Complying with legal, tax, accounting, regulatory, or enforcement requirements

4. Marketing and Newsletters

If the Customer subscribes to marketing communications, joins a customer club, or otherwise provides consent, ZELQIX may send promotional emails, offers, product updates, and other marketing communications.

Customers may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

5. Sharing Information with Third Parties

ZELQIX does not sell personal information to unauthorized third parties.

We may share the minimum necessary information with trusted third-party service providers for the purpose of operating the website and fulfilling orders, including:

  • Payment processors
  • Shipping and delivery providers
  • Warehouses and fulfillment partners
  • Website hosting and e-commerce platforms
  • Email and marketing service providers
  • Analytics and advertising platforms
  • Customer support tools
  • Legal, accounting, or compliance advisors

These third parties may process information only as needed to provide their services or as required by law.

6. Payment Security

ZELQIX does not store full credit card numbers on its own servers. Payment information is processed by secure third-party payment providers. While we use accepted security measures, no system can be guaranteed to be completely secure against unauthorized access or illegal activity.

7. Cookies and Tracking Technologies

The website may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, personalize content, and support advertising or marketing campaigns.

Users may control or disable cookies through their browser settings; however, disabling cookies may affect the functionality of the website.

8. Data Retention

ZELQIX may retain personal information for as long as necessary to provide services, fulfill orders, resolve disputes, comply with legal obligations, maintain business records, prevent fraud, and enforce our policies.

9. Customer Rights

Depending on the Customer’s country, state, or province of residence, the Customer may have rights regarding personal information, including the right to request access, correction, deletion, restriction, portability, or objection to certain processing activities.

Requests regarding personal information may be sent to:
[Email Address]

ZELQIX may require verification of identity before processing such requests.

10. Children’s Privacy

This website is not intended for children under the age of 18. ZELQIX does not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without proper consent, we will take reasonable steps to delete it.

11. Legal Disclosure

ZELQIX may disclose personal information if required to do so by law, court order, regulatory authority, legal process, or if necessary to protect the rights, safety, property, or security of ZELQIX, its Customers, or others.

12. Changes to This Privacy Policy

ZELQIX reserves the right to update, modify, add to, or remove parts of this Privacy Policy from time to time, at its sole discretion, without prior notice. The updated version published on the website will apply from the date of publication.

13. Contact Us

For questions, requests, or comments regarding this Privacy Policy, please contact us at:
[Email Address / Contact Form]